Shipping policy

Shipping Policy

Last Updated: October 12, 2026

At clorista.shop (Tulsi Enterprise), we aim to process and deliver your orders as efficiently as possible. Please read our shipping policy for details about order processing, delivery, and shipping support.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not usually processed on Sundays or public holidays.
Processing may take longer during sales, holidays, or periods of high order volume.

2. Estimated Delivery Time

Estimated delivery within India is generally 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather, and other unforeseen circumstances.
Remote locations may require additional delivery time.

These are estimates, not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order. Any free-shipping offers will be subject to the terms mentioned on our website.

4. Order Tracking

If tracking is available for your shipment, we will share the tracking details through the contact information provided with your order. Tracking updates may take some time to appear after dispatch.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping details, including their phone number and postal code.

If a shipment is delayed or returned because of an incorrect address, unavailable recipient, or failed delivery attempt, please contact us for assistance. Additional shipping charges may apply where permitted by law and communicated to the customer.

6. Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated delivery period, please contact us with your order number.

If a package arrives damaged or contains an incorrect product, contact us as soon as possible with clear photographs or videos and your order details. We will review the issue and assist with an appropriate resolution under our Return and Refund Policy and applicable law.

7. Order Cancellation

Cancellation requests should be submitted as soon as possible. Once an order has been dispatched, cancellation may not be possible. Eligible refunds will be handled according to our Return and Refund Policy.

8. Contact Information

For shipping questions or delivery assistance, contact us:

Business Name: clorista.shop (Tulsi Enterprise)
Managed By: Patel Gaurangkumar Kalabhai
Email: help.clorista@outlook.com
Phone: +91 7283950220
Business Address: SHOP NO-G/14, SHREENATHJI ICON, UTRAN ROAD, OPP. UTRAN POWER HOUSE GATE, UTRAN, SURAT, GUJARAT – 394105, INDIA
GSTIN: 24CUSPP4383H2Z0