Return & Refund Policy

Return and Refund Policy

Last Updated: October 12, 2026

At clorista.shop (Tulsi Enterprise), we want you to be satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Eligibility

Return requests must be made within 7 days of delivery.
Products must be unused, undamaged, and returned with their original packaging, tags, and accessories.
Proof of purchase or order confirmation is required.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs or videos of the issue.

We will review your request and provide an appropriate resolution, such as a replacement, return, or refund, as applicable.

3. How to Request a Return

To request a return, contact us using the details below and provide:

Your order number
Reason for the return
Photographs or videos, if applicable

Please wait for return instructions and approval before sending any product back.

4. Refund Policy

Once your returned product is received and inspected, we will notify you whether your refund is approved.

Approved refunds will generally be initiated within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank, payment provider, or original payment method.

Refunds will generally be issued to the original payment method, where possible.

5. Return Shipping Charges

For damaged, defective, or incorrect products, we will communicate the appropriate return-shipping arrangement.

For other approved returns, return shipping charges may be the customer's responsibility, where permitted by applicable law.

6. Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the order has been dispatched. Eligible refunds for cancelled orders will be processed to the original payment method, where possible.

7. Exchanges

Exchanges are subject to product availability. Please contact us to check whether an exchange can be arranged.

8. Contact Information

Business Name: clorista.shop (Tulsi Enterprise)
Managed By: Patel Gaurangkumar Kalabhai
Email: help.clorista@outlook.com
Phone: +91 7283950220
Business Address: SHOP NO-G/14, SHREENATHJI ICON, UTRAN ROAD, OPP. UTRAN POWER HOUSE GATE, UTRAN, SURAT, GUJARAT – 394105, INDIA
GSTIN: 24CUSPP4383H2Z0