Privacy policy

Privacy Policy

Last Updated: October 12, 2026

This Privacy Policy describes how clorista.shop (Tulsi Enterprise) (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect the following information:

  • Name, billing address, shipping address, phone number, and email address.

  • Order details, purchase history, and transaction status.

  • Payment-related information processed by our payment service providers.

  • Device information, IP address, browser details, and website usage data.

  • Information you voluntarily provide when contacting customer support.

2. How We Use Your Information

We use your information to:

  • Process, confirm, and deliver orders.

  • Process payments, returns, refunds, and exchanges.

  • Communicate order updates and respond to customer inquiries.

  • Prevent fraud, unauthorized transactions, and misuse of our services.

  • Improve our website, products, and customer experience.

  • Comply with applicable legal, tax, and regulatory requirements.

  • Send promotional communications where permitted and, where required, with your consent.

3. Sharing Your Information

We may share relevant information with trusted third parties when necessary, including:

  • Shopify, which provides our online store platform.

  • Payment processors and financial service providers.

  • Shipping companies and delivery partners.

  • Website analytics, customer support, and technology service providers.

  • Government authorities or regulators when required by law.

We do not sell your personal information for money. Service providers may process information only as needed to provide their services or as otherwise permitted by law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website traffic, and improve the shopping experience. You can manage cookies through your browser settings and any cookie controls available on our website.

5. Data Retention

We retain personal information for as long as necessary to fulfil orders, provide customer support, meet legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete it or securely dispose of it where reasonably practicable and legally permitted.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where processing is based on consent.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing your request.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations. Updates will be published on this page with a revised “Last Updated” date.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name: clorista.shop (Tulsi Enterprise)
Managed By: Patel Gaurangkumar Kalabhai
Email: help.clorista@outlook.com
Phone: +91 7283950220
Business Address: SHOP NO-G/14, SHREENATHJI ICON, UTRAN ROAD, OPP. UTRAN POWER HOUSE GATE, UTRAN, SURAT, GUJARAT – 394105, INDIA
GSTIN: 24CUSPP4383H2Z0