Frequently Asked Questions (FAQ)

Welcome to clorista.shop! Here are answers to some common questions about our products, orders, payments, shipping, returns, and refunds.

1. How can I place an order?

Browse our website, select your preferred product, add it to your cart, and proceed to checkout to complete your order.

2. How can I pay for my order?

Available payment methods will be displayed at checkout. Please select one of the available options to complete your purchase.

3. How long does shipping take?

Orders are generally processed within 1–3 business days. Estimated delivery within India is usually 3–7 business days after dispatch. Delivery times may vary depending on your location and courier service.

4. How can I track my order?

If tracking is available, we will share your tracking details after dispatch using the contact information provided with your order.

5. Can I cancel my order?

Please contact us as soon as possible to request cancellation. Once an order has been dispatched, cancellation may not be possible. Eligible refunds are handled according to our Return and Refund Policy.

6. What is your return policy?

Return requests must generally be made within 7 days of delivery, subject to product eligibility and our Return and Refund Policy.

7. What should I do if I receive a damaged or incorrect product?

Contact us within 48 hours of delivery with your order number and clear photographs or videos showing the issue. We will review your request and assist you with an appropriate resolution.

8. How long do refunds take?

Once a returned product has been received and inspected, we will notify you whether your refund is approved. Approved refunds are generally initiated within 5–7 business days. The time required for the money to appear in your account may vary by payment provider or bank.

9. Do you offer exchanges?

Exchanges may be available depending on product eligibility and stock availability. Please contact our support team for assistance.

10. How can I contact customer support?

You can contact us through the following details:

Business Name: clorista.shop (Tulsi Enterprise)
Managed By: Patel Gaurangkumar Kalabhai
Email: help.clorista@outlook.com
Phone: +91 7283950220